Shipping Policy

At Canna Clouds, we’re committed to getting your favorite products to you quickly and safely.

Processing Time

All orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). During high-demand periods, processing may take an additional day.

Shipping Time & Delivery

Once processed, delivery usually takes between 3–7 business days, depending on your location and the selected shipping method.
Shipping times are estimates and may vary due to carrier delays or unforeseen circumstances beyond our control.

Tracking Information

Once your order ships, you’ll receive a confirmation email with your tracking number and a link to monitor your delivery in real time.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight, size, and destination.
We occasionally offer free shipping promotions — keep an eye on our homepage or newsletter for current offers.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact the shipping carrier first using your tracking information.
If you need additional assistance, feel free to reach out to our support team, and we’ll do our best to help.